Turn trusted docs and support workflows into a branded AI agent that cites answers, flags risk, and brings in your team at the right moment.
SupportPilot combines trusted retrieval, sensible safeguards, and practical team visibility in a single support workflow.
Every response is grounded in your approved sources, with citations, freshness checks, and clear signals when knowledge is missing.
Explore cited answers →Ready for customer use
High-risk or sensitive requests are routed for human review with the full context, policy references, and confidence score already attached.
See the approval queue →Track accepted answers, escalations, and missing-knowledge patterns, then use the signal to keep your support experience improving.
Explore support insights →Bring together your helpdesk, knowledge base, CRM, team channels, and billing tools without breaking the support workflow.
Every answer stays traceable from source retrieval to final outcome.SPSupportPilot lets your team see where automation helps, where people intervene, and where knowledge needs work.
From retrieving an answer to escalating a complex case, SupportPilot keeps each decision clear, reviewable, and connected to your existing operations.
SupportPilot looks for the right evidence before it drafts a reply.
Yes, annual plans are eligible for a refund within 30 days of purchase as long as usage remains within your policy limit.
A quick, readable confidence layer keeps the agent inside your team’s comfort zone.
SupportPilot combines retrieval quality, policy sensitivity, and intent match into a simple send / review decision.
92% confidence · safe to sendApprovers see the draft answer, evidence, risk context, and next action in one place.
Escalations arrive with the customer message, prior reply, sources, and reason for review.
Security, privacy, and governance are built into the support workflow so automation does not become an unmanaged risk.
View security overview →Granular permissions for agents, managers, and administrators.
SSO / SCIM readyRestrict data access to the trusted domains that your team approves.
Data stays in controlFull visibility into every answer, action, and approval.
Immutable & exportableDetect and route sensitive data to the right workflow.
Privacy by designFormal controls and audit work are planned around your deployment needs.
Controls underwayPlan how and where your customer support data is processed.
Deployment choicesSee the signals behind every outcome: knowledge gaps, accepted answers, escalations, and the support work your team is still doing manually.
Explore support analytics →Choose the right level of control for your support workflow. Upgrade when your agent needs more approvals, integrations, and governance.
A focused, cited support agent for teams ready to automate the common questions.
For growing support teams that need approvals, integrations, and deeper performance insight.
Custom governance and deployment options for teams managing high-stakes support journeys.
SupportPilot adapts to the customer and internal workflows that create the most pressure on your team.
“SupportPilot turned our support workflow into something our team can actually trust — faster answers for customers, clear oversight for operators.”
Everything needed to understand the trust model, rollout path, and day-to-day operating controls.
SupportPilot grounds every draft in approved knowledge sources, shows citations alongside the answer, and can route low-confidence or sensitive cases into a human review workflow.
Yes. The customer-facing widget can use your logo, colors, welcome copy, and support tone so it feels like a natural part of your existing product experience.
SupportPilot can be configured around your preferred deployment and data-handling requirements. Enterprise teams can discuss regional processing and security controls during onboarding.
Yes. SupportPilot is designed to work alongside your current knowledge base, helpdesk, communication tools, and customer systems through ready-made integrations and tailored workflows.
No engineering team is required for the first setup. Your team can connect approved sources, choose safety rules, tailor the widget, and begin reviewing responses with guided configuration.
You choose the fallback. SupportPilot can ask a clarifying question, create a ticket, notify an owner in Slack, or route the complete conversation and evidence bundle to a human agent.
Launch a branded support experience that gives customers instant answers while keeping your team in control of every important decision.
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